Withdrawal from a contract
If you are a consumer and booked a FastVet appointment online, you may withdraw from the contract within 14 days of booking without giving any reason. Just fill in the form below and we will immediately send you a confirmation of receipt by email.
Withdraw from contract here
Enter your full name, the order number and the email address you gave when ordering. Send the notice with the Confirm withdrawal button.
Other ways
You can also withdraw by any unequivocal statement, for example by email to info@vetline.sk or by letter to VetLINE, s. r. o., Staromestská 6/D, 811 03 Bratislava, Slovakia. You may use the model withdrawal form, but it is not obligatory.
What happens next
- If the visit has not started yet, we cancel the appointment and release it for others. If you paid by card in advance, we refund the amount paid to the card you paid with within 14 days at the latest.
- If you asked for the service to be provided before the withdrawal period ended and it has been fully performed, the right of withdrawal has expired. If you withdraw after it has started, you pay for the service actually provided.
- If you only want to move the appointment, use the Change or cancel appointment link in your booking confirmation.